Frequently Asked Questions
Everything you need to know about your Heaven Scent beauty experience.
What is the typical processing time for orders?
All orders at Heaven Scent by Shannon are handcrafted in small batches. Please allow 3-5 business days for processing before your order is shipped.
Are your products safe for sensitive skin?
We prioritize natural, high-quality ingredients; however, we recommend performing a patch test on a small area of skin before full use. Please review the ingredient list on each product page for specific allergens.
What is your return policy?
Due to the personal nature of our beauty and skincare products, we cannot accept returns once the seal is broken. If your item arrives damaged or incorrect, please contact us within 48 hours of delivery for a replacement.
Do you offer international shipping?
Currently, Heaven Scent by Shannon LLC ships within the United States and Canada. We are working on expanding our reach to more international destinations soon.
How should I store my products to ensure longevity?
To maintain the integrity of our natural formulas, store your products in a cool, dry place away from direct sunlight and moisture.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.