Returns & Exchanges
At Heaven Scent by Shannon LLC, we want you to be completely satisfied with your beauty experience; however, due to the artisanal nature of our products, we offer returns or exchanges on unused items within 14 days of delivery. Please ensure all original packaging is intact to qualify for a full refund to your original payment method.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring the product is protected during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing